Returns

At Fibre Optech we understand the importance of offering and delivering a high quality, level of service to you our customers.

Our aim therefore is to ensure that the products you purchase are received on time, in perfect working order / condition and are delivered to the correct address.

You will appreciate, however, that at times problems do occur and the purpose of this document is to outline how we will deal with such events in an efficient and timely manner in order to ensure you and your own customers satisfaction.

Please note that if the procedures outlined in this document are followed we will make the following commitment to you:

• We will supply replacement products to you the following day, thus ensuring there is minimum disruption to your installation.
• We will arrange and collect items* for return, via confirmation with you, within 72 hours** of the return request being logged with our Customer Services Department.

Key Contacts

Customer Services & Quality Team

Tel 0845 601 2824
Fax 0121 327 1537
Email customerservice@fibreoptech.co.uk
Manager Maggie Foley
Team Members
Harpal Raval
Annika Francis
Alan Suffolk
Alison Read
Caroline Allen

Technical Support Team

Tel 0845 601 2824
Fax 0121 327 1537
Email techsupport@fibreoptech.co.uk
Manager Maggie Foley
Team Members
Matthew Salajka
Allan Whittaker

You can download full details of our entire returns policy here (PDF, 243KB)

* Where cabinets have been ordered incorrectly it will be the responsibility of the customer to arrange carriage for its return. Fibre Optech will only credit your account upon satisfactory inspection of the returned goods.

** Should the collection fail on the agreed date, then Fibre Optech will charge for any subsequent collections that are arranged for that particular consignment.